Our Chapel Street, South Yarra store is open during the following times:
Monday - Thursday 10:00am - 5:30pm
Friday - 10:00am - 7:00pm
Saturday - 10:00am - 5:30pm
Sunday - 11:00am - 5:00pm

Hi,
 
Thanks very much for your enquiry & interest in working for tilkah.
At this stage we are finalising our last position at our South Yarra store & unfortunately we do not have any other roles available at the moment.
However, please feel free to keep a look out on our website, store windows and on SEEK as this is where we advertise all our current vacancies.
Hope this helps,
Kind Regards,
tilkah
 

Absolutely. If you would rather place your order via telephone or fax, you can. Orders placed online, however, receive priority.
If you would like to place an order by telephone, please contact our office on +61 3 9681 9414 between 9.00am and 5.00pm AEST.
We only accept Visa and MasterCard.
If you do not wish to use you credit card online you can use our direct debit facilities; contact our office via telephone and give your details directly to our representative; or alternatively, send your card details via fax to +61 3 9681 7981.
 

Secure Socket Layer (SSL) Web Server Certificates, such as the one used on our website are the standard for secure data transmission over the internet and encrypt all data sent to and from the web site.

When you are asked for your credit card details, you will notice that the URL prefix (located in your address bar) will change from the standard http:// to the secure https://.

This means that you are in secure mode.

Should you still be weary about submitting credit card information via the internet, for your convenience Tilkah also offers you the choice of submitting your payment details via either:
• Telephone (we will contact you by phone)
• Fax (we will email you all details)
 

If you would like to check the status of your order, please feel free to either log into MY ACCOUNT on our website; contact our office on +613 9681 9414 between 9.00am and 5.00pm AEST, Monday to Friday; or alternatively email us at shopping@tilkah.com.au

Please ensure that you have your reference number on hand (this is the number generated at the top of the order page and quoted to you again in confirmation emails).
 

No, we do not deliver to PO Boxes. All deliveries must be accepted in person and signed for.

Upon placing an order you will receive an automated copy of your order and, once your order has been fully processed you will receive a personalised email indicating that your item will be with you shortly.

If you have any questions regarding your delivery, please don’t hesitate to contact us on +61 3 96819414 or read the Delivery & Shipping Information online.

At tilkah.com.au we make every effort to ensure your purchase gets to you quickly, safely and in the most cost effective way possible. We endeavor to dispatch all orders within 24 hours however we do ask for your patience during busy periods.

Your order will be packed and dispatched, provided:

• The item you have chosen is in stock.

• The delivery address has been verified.

• Payment has been approved.
 

Orders can be delivered to either business or residential addresses, however all deliveries will require a signature on receipt of delivery. It is customary for the dispatch company we use to leave a notification card with their contact information if the delivery address is unattended at the time of delivery, however this may not always be the case. tilkah.com.au cannot take responsibility if a notification card is not left in any instance.
 

Every effort is made to ensure an item’s availability is accurately displayed, however, due to our “one of a kind” philosophy; there may be occasions when this information is not 100% correct and an ordered item may have sold out.

Once your package has been received at tilkah.com.au, your refund will be processed in the original form of payment within five business days. You will be notified via email to the address listed on your account when this transaction has taken place. Please note that your banking institution may require additional days to process and post this transaction to your account once they have received the information from tilkah.com.au.

You are free to return or exchange any item for any reason so long as you do so within 10 days of the date of delivery and the item is in new, un-worn & un-used condition with all tags attached.

We use cookies to provide you with the best possible shopping experience. tilkah.com.au collects information for the following purposes:
The information is used to identify you while you shop, so that we can keep the items you have chosen in a `shopping cart'.
Performance data from your session will be used to improve the hardware and software used to provide this service.
Data collected may be used to help us determine what additional features would be of benefit to you on this site.
We may tailor the site experience specifically to you based on your current and past activities, which may include offering you products similar to those previously purchased or purchased by others.
We may use information about you to tailor the site experience of another user that is similar to you, but without disclosing your identity or specific private information.
We may use the contact information to contact you by postal mail or email to market products or services unless you specifically request otherwise.

 If you elect to submit your credit card details online, you will notice that the URL prefix (located in your address bar) will change from the standard http:// to the secure https://. This means that you are in secure mode.
Similarly, you will notice your browser's security icon (located at the bottom right hand corner of your browser window) change to either a locked padlock or solid gold key (depending on your browser make and version). You may even - depending on your chosen preferences - receive a prompt informing you that you are visiting a secure page.
This is your assurance that your browser and our server are communicating securely.

Secure Socket Layer (SSL) Web Server Certificates, such as the one used on this website, encrypt all data sent to and from the tilkah web site. This information is scrambled and hence unintelligible if intercepted.

This SSL technology is the standard for secure data transmission over the internet and when you reach the final payment stage; your connection will change to the secure https channel.

You may elect to submit your credit card details in any of 3 ways:
• via our https secure form (that is, online)

• via Telephone (we will contact you by phone)

• via Fax (we will email you all details)

 It is vital that you feel secure whilst on www.tilkah.com.au
If you have any questions not covered here, please contact us immediately.

You may review, change or delete personal information related your use of our online site.

To access your information, simply click MY ACCOUNT at the top of our website.

If you would like to know what information we hold about you please contact our Privacy Manager at:
privacy@tillah.com.au
telephone: +61 3 96819414
facsimile: +61 3 96817981

 At tilkah we want to communicate with you only if you want to hear from us. If you prefer not to receive promotional information from us or if you do not want your information used to enhance your shopping experience, please let us know by clicking on the unsubscribe link at the bottom of any of our communications.
Any information that we no longer require is destroyed securely. An exception to this may be retention of the information for data analysis. However, if this occurs then the information will be retained in a form that does not allow you to be identified from that information.

Personal information collected online will only be disclosed within our corporate group for marketing purposes. tilkah does not share, sell or trade your personal information gathered online, such as email addresses or postal addresses.