tilkah fashion accessories
Absolutely. If you would rather place your order via telephone or fax, you can. Orders placed online, however, receive priority.
If you would like to place an order by telephone, please contact our office on +61 3 9681 9414 between 9.00am and 5.00pm AEST.
We only accept Visa and MasterCard.
If you do not wish to use you credit card online you can use our direct debit facilities; contact our office via telephone and give your details directly to our representative; or alternatively, send your card details via fax to +61 3 9681 7981.
Secure Socket Layer (SSL) Web Server Certificates, such as the one used on our website are the standard for secure data transmission over the internet and encrypt all data sent to and from the web site.
When you are asked for your credit card details, you will notice that the URL prefix (located in your address bar) will change from the standard http:// to the secure https://.
This means that you are in secure mode.
If you would like to check the status of your order, please feel free to either log into MY ACCOUNT on our website; contact our office on +613 9681 9414 between 9.00am and 5.00pm AEST, Monday to Friday; or alternatively email us at shopping@tilkah.com.au
Please ensure that you have your reference number on hand (this is the number generated at the top of the order page and quoted to you again in confirmation emails).
No, we do not deliver to PO Boxes. All deliveries must be accepted in person and signed for.
Upon placing an order you will receive an automated copy of your order and, once your order has been fully processed you will receive a personalised email indicating that your item will be with you shortly.
If you have any questions regarding your delivery, please don’t hesitate to contact us on +61 3 96819414 or read the Delivery & Shipping Information online.
Every effort is made to ensure an item’s availability is accurately displayed, however, due to our “one of a kind” philosophy; there may be occasions when this information is not 100% correct and an ordered item may have sold out.
Once your package has been received at tilkah.com.au, your refund will be processed in the original form of payment within five business days. You will be notified via email to the address listed on your account when this transaction has taken place. Please note that your banking institution may require additional days to process and post this transaction to your account once they have received the information from tilkah.com.au.
You are free to return or exchange any item for any reason so long as you do so within 10 days of the date of delivery and the item is in new, un-worn & un-used condition with all tags attached.
